Business Process Outsourcing that goes beyond the norm
Position your plan ahead
To achieve the Quadruple Aim, health plans need a business model that enables them to stay ahead of the competition, while combating administrative burdens on internal teams, technical challenges, workforce constraints and thin budgets.
We’re not your typical outsourcer
We are a unique partner. Along with covering basic functions, you will come to trust us with your most complex claims and highest risk areas. We will get to know the nuances of your health plan and deliver insights to help better your business — along with any savings we incur as technology and AI continues to evolve. To put it plainly, we are in this together.
Implement fully customizable solutions to reduce costs
As a full-service business process outsourcing company, Catalyst’s AI-enabled BPO solutions enhance efficiency, lower costs and improve service quality. We drive value for your plan.
BPO accelerates the results of key business functions
Our BPO solutions can be leveraged end to end or à la carte in these key component areas.
Encounters
Enrollment
Help desk
Analytics & reporting
Fulfillment
Claims processing
Member call center
Configuration
Provider call center
Billing & finance
Mailroom
Appeals & grievances
We underwrite our promises with financially backed SLAs
We stand behind our outcomes so much that we’re willing to build financially-backed service-level agreements into our contracts. This means we put skin in the game, sharing both risk and reward with you.
Work with a trusted partner
Trust us with your most complex claims and highest-risk business areas because we’ve been doing this for more than 25 years. Our engagement will delight your members and providers.
Want a BPO solution leveraging our platform?
Our modern, cloud-based platform is fully configurable to integrate with your technology ecosystem. Propel your organization forward with our end-to-end BPaaS solution, CATALYZE™.