Business Process Outsourcing Designed for Maximum Results
AI-enabled BPO/BPM model that blends expertise, technology, and accountability for real operational impact, delivered onshore, offshore, or hybrid.
BPO/BPM That Accelerates Performance End‑to‑End or in Targeted Areas Across Core Operations
Claims Processing
Configuration
Eligibility & Enrollment
Encounters
Fulfillment
Member & Provider Contact Center
Provider Credentialing & Data Management
Fraud, Waste & Abuse
Help Desk
Analytics & Reporting
Appeals & Grievances
Billing & Finance
Earning Trust Beyond Routine Operations
We take on your most complex, high-risk areas, applying deep plan knowledge and AI-driven insight to continuously improve performance, savings, and outcomes TOGETHER.
Drive Strategic Value, Not Just Task Execution
Cost Predictability and Control
Faster, More Accurate Execution
Better Member and Provider Experiences
Outcome-Based SLAs
Built-In Compliance and Risk Control
Why Catalyst BPO/BPM?
True Partner
We learn the nuances of your business and co-own success with you
Deep Payer Expertise
Deep operational insight fueled by 27+ years of payer-exclusive services
Vendor-Agnostic Solutions and Services
Deep expertise in all major core platforms and ancillary technologies
Shared Risk and Accountability
Financially backed SLAs align our incentives with yours
AI and Digital Innovation
Advanced AI & Digital capabilities integrated into operational workflows
“Your Shore” Delivery Model
Onshore, offshore, or hybrid delivery built around your needs
Break Free From Legacy Systems and Step Into the Future with CatalyZe™, Our AI-Enabled, Platform-Based BPaaS Solution
Legacy core platforms are expensive, rigid, and slow to evolve. Today’s healthcare landscape demands a more agile, cost-effective foundation that evolves with your business—not against it. Our flagship BPaaS solution, CatalyZe™ is a modern cloud-based framework designed for payers that want predictable outcomes with minimal operational friction. This “health payer in a box” solution unifies people, processes, and technology to streamline operations and drive stronger business performance.
Start the Conversation
Connect with our experienced team to talk about your goals—and how we can help you meet them.